ecomm

eCommerce Management

1. Account Management

Enginuity's qualified team of professionals ensure the smooth running of your website by providing a comprehensive web management capability.

Our dedicated team includes the following general team structure:

  • Account manager
  • Web administrator

Our account management approach focuses on nurturing customers throughout the customer lifecycle, from prospect to brand ambassador. Loyal customers deliver greater returns.

Our shared services team includes the following general team structure:

  • Graphic Design
  • Development

Online Newsletters and Mailers

Enginuity creates and designs newsletters and mailers for you. We manage and promote multi level marketing campaigns including offers, specials and promotions. We are able to source and identify relevant products for promotional offers if needed.

Maintenance

We conduct maintenance of infrastructure and hardware to make sure that your website functions at its best. Regular maintenance of online content includes:

  • Content sourcing
  • Product related content
  • Banner Management
  • Keywords

Split testing on site layout and features helps to improve eCommerce web design.

 

Hosting

Enginuity provides hosting for your website and bandwidth.

 

Monitoring and Reporting

Comprehensive analysis is provided on website and online marketing campaigns success in terms of:

  • Site traffic (visitors to your website)
  • Conversions
  • Sales turnover
  • Measurable ROI
This information allows you to track your progress, get a better understanding of your customers and refine future online strategies.

2. Sales and Service Support

Enginuity has a dedicated contact centre to cater to sales and service requests. A seat in this contact centre can be provided to our clients to support their online business.

3. Order Management and Fulfilment

Our purchasing and supply chain management facilitates the processing of online orders from procurement to fulfilment.

Effective management of orders and inventory is provided by our in-house ERP system, which is rich in stock management features. The ERP system fully integrates with eCommerce platforms making it a value-added service in supporting online business.

Our courier service ensures that orders are delivered on time and in good condition.